MAG Portal Troubleshooting
MAG portal problems should be diagnosed by checking portal information, device state and network access separately.
Portal Address Problems
Verify the address exactly as supplied. A typo can prevent the portal from loading at all.
Portal Reaches Server but Access Is Rejected
This is different from a network timeout. Record the exact response and the device information associated with the setup.
Device Has No Network
Confirm network connectivity independently of the portal. Changing portal credentials cannot repair a device that is offline.
After Changing Portal Settings
Save the configuration and restart the portal/device when required so the new values are actually loaded.
Official Platform References
For device or player behavior outside the KroozTV account itself, use the platform owner or player developer documentation: