KroozTV Setup on iPhone & iPad
Configure a compatible iOS/iPadOS player and test KroozTV separately on Wi-Fi and cellular data when diagnosing mobile playback.
Install a Compatible iOS Player
Use Apple’s App Store to obtain a compatible player that supports the account method supplied to you.
Apple provides official support for iPhone/iPad network, application and operating-system problems.
Setup Workflow
- Install a compatible player from the App Store.
- Open its account or playlist configuration.
- Choose the appropriate login method.
- Enter the supplied KroozTV account information.
- Allow synchronization to complete.
- Test on your normal Wi-Fi connection.
- If relevant, compare cellular data separately.
Works on Wi-Fi but Not Cellular
Check whether cellular-data access is enabled for the player in iOS settings. Remember that Wi-Fi and mobile data use separate network paths.
Works on iPhone but Not Smart TV
This confirms that the account can authenticate in the iPhone player. It does not prove the Smart TV application has been configured correctly. Follow the guide for that television platform.
Official Platform References
For device or player behavior outside the KroozTV account itself, use the platform owner or player developer documentation: