TiviMate EPG Troubleshooting
When TiviMate playback works but guide data does not, troubleshoot EPG synchronization separately before rebuilding a working account.
Confirm Playback First
If normal video works, keep that successful account configuration intact while investigating guide data.
Refresh EPG Data
Use the EPG update/refresh controls available in the player and allow the update to complete.
Check Device Time
Incorrect device time or timezone can make program listings appear shifted even when guide information is present.
Avoid Repeated Account Deletion
Deleting and recreating a working account introduces unnecessary variables. Change one relevant setting at a time.
If Both Playback and EPG Fail
Return to the broader account/login workflow because the problem may no longer be guide-specific.
Official Platform References
For device or player behavior outside the KroozTV account itself, use the platform owner or player developer documentation: