iPhone & iPad IPTV Troubleshooting
Mobile devices can move between Wi-Fi and cellular networks, making network comparison especially useful when diagnosing playback.
Works on Wi-Fi but Not Cellular
Check whether cellular-data access is enabled for the player in iOS settings. The two network paths can behave differently.
Works on Cellular but Not Wi-Fi
Test other applications on the same Wi-Fi network and compare another device if available. This can help isolate the local wireless connection.
Login Is Rejected Everywhere
Return to the supplied account information and verify the fields before treating the issue as a network-speed problem.
iPhone Works but TV Does Not
Use that comparison as evidence that the account can authenticate in the iPhone player, then inspect the television/player configuration separately.
Official Platform References
For device or player behavior outside the KroozTV account itself, use the platform owner or player developer documentation: